Privacy Policy

Last updated: June 16, 2025

Cookies-Bolingbrook Privacy Policy

At Cookies-Bolingbrook, we respect your privacy. Please take time to read this entire Privacy Policy.

Key Highlights:

To make this easier to follow, here are some important points of how we handle your data:

• Adult Use Only: This website and our services are intended for adults 21 years of age or older.
• Data Sharing: We may share aggregated and anonymized data with partners for research and analytics to improve our products and your guest experience.
• Security: We use reasonable security measures to protect your transactions and data.
• CCTV: We use CCTV cameras at our location for security and regulatory compliance, storing footage only as long as needed and limiting access.
• Data Collection: We collect data that we believe is essential to serving our customers, improve experiences, and provide promotional updates, respond to requirements, and prevent fraud.
• Data Retention: Your data is retained as long as we have a legitimate business reason or as required by law.
• Web Tracking: You can limit website tracking, though this might affect your experience.
• Service Providers: Third-party service providers help us deliver the best experience, and your Personal Information may be shared with them but they're held to high privacy and security standards.
• Anonymization: We anonymize data used for internal metrics.
• Your Choices: You can access, update, or delete your customer record and exercise your privacy rights by contacting us at compliance@cookiesbbrook.com Please note that these rights are not absolute.

1. USE BY MINORS PROHIBITED

Our Sites are intended for persons 21 years of age and older. We do not knowingly collect information from individuals under 21 years of age. Any information we identify that belongs to a person under 21 years of age will be promptly deleted upon its identification. If you learn that your child has provided us with Personal Information without your consent, alert us at compliance@cookiesbbrook.com.

2. PERSONAL INFORMATION WE COLLECT

“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual or household. Personal Information does not include information that has been aggregated or de-identified. We (and the third parties we use to perform work on our behalf) collect, process, or store information about you, depending on the nature of your interactions with us. The information we collect may include:

• Account Information: This may include your email address, password, name, phone number, and contact preferences. You may provide this as part of signing up for an account or for our Cookies-Bolingbrook Loyalty and Rewards programs, or to receive our newsletter or other marketing materials.
• Payment Information: This includes payment transaction history and limited payment account information. When making a payment with a credit or debit card or a bank account, the information related to that payment method is transmitted to a payment processor to complete the payment. We do not directly store payment method details.
• Contact Information and Other Identifiers: For example, this would include information such as your name, physical address, date of birth, age, and email address when you make a purchase with us or otherwise interact with us where such information is collected. We may additionally collect your government-issued ID, such as a driver’s license or passport, where required by law.
• Location Information: We may automatically collect information about your general location using a zip code or city and state that you provide, and your Internet Protocol (IP) address.
• Log Data and Device Information: When you visit one of our websites, we may collect your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, and operating system and platform.
• Customer Records and Preference Information: For example, we may collect information about your purchase history, product preferences, signatures, and other transactions and preferences with us. We may also collect your comments posted on our websites, social media, or in surveys you complete.
• Social Media and Sharing
• The Services may use social networking or "share functionality" or may contain links to third-party social media sites or applications that are not owned or controlled by us. We also may allow you to use social media sites or applications to leverage your existing social media site or application accounts to access features of the Services. Your use of these features may result in the collection or sharing of information about you by these sites or applications, depending on the feature. We have no control over, and assume no responsibility for, any share functionality or the content, privacy policies, or practices of any third-party site or application. We encourage you to review the privacy policies and settings on the social media sites or applications with which you interact to make sure you understand the information that may be collected, used, and shared by those sites. You are subject to the policies of those third parties when and where applicable.
• Web Browsing and Other Network Information: For example, when you access our Wi-Fi or network at any physical location, we may collect additional information, including the websites you access while connected and your physical device ID (MAC address). This information is collected and analyzed by our network security tools and Information Security team to help protect our environment from misuse and abuse. This data is not regularly correlated with individual profiles unless we suspect abuse or misuse by your device when connected to our Wi-Fi or network.
• Cookie Information and Other Identifiers: This helps enable our systems to recognize your browser or device and provide, protect, and improve our websites, online marketing, social media posts, and communications. For more information, read the “Cookies and Tracking Technologies” section of this policy.
• Usage Data: This helps us understand how you use and interact with our websites, social media posts, or emails. This may include technologies such as web beacons, tags, or pixels.
• Audio/Visual Information: When you visit our store, we may capture or collect photographs and record audio and/or video (including with CCTV cameras or similar technologies) for the purpose of security, service improvement, general records, and performing investigations.
• Inferences: Using the data we collect about you, we may draw inferences about you, reflecting what we believe to be your preferences, characteristics, predispositions, and attitudes.
• Other Information You Provide Directly to Us: You may have the option to post, submit or provide additional information as you interact with us, which may not be mentioned above. For example, you may contact us or choose to participate in surveys where you can provide feedback or provide demographic information such as your income, ethnicity, race, or gender.

3. HOW WE USE PERSONAL INFORMATION

We use your information to provide, develop, protect, improve, and promote our products and our Cookies-Bolingbrook Loyalty and Rewards programs. The way we use your information depends, in part, on how you interact with us and what preferences you set.

We use your information for the following specific business and commercial purposes:

• To Fulfill Transaction Requests and Improve Our Services for You: If you make a purchase, we and/or our vendors will collect the information required to process and complete your order or respond to customer service requests.
• To Respond to Your Requests or Posts: The information you provide helps us respond to your questions, concerns, and requests more efficiently.
• To Communicate with You About Transactions or Questions: We may send you updates regarding your purchases and responses to your questions or requests.
• To Send Newsletters and Promote Our Products and Services to You: We may send you information about topics we think may be of interest to you, such as newsletters or educational topics, upon your request or otherwise as consistent with this Privacy Policy. We may also send you promotional communications. For example, depending on your location, we may use account information to send you marketing emails or text messages about new products or offers. You can unsubscribe from these communications.
• To Conduct Research and Analytics: We use information to better understand our customers, visitors, and users.
• To Personalize the Customer and User Experience: We may use information in the aggregate to understand how our customers and users interact with us or use our Site.
• To Improve Our Site and Location: We may use information we have collected to improve the Site or experiences at our location.
• To Comply with Legal and Regulatory Obligations: We may use information we have collected to enforce our Terms of Use, to respond to your request to exercise your data protection rights, prevent or respond to fraud or abuse, and fulfill legal obligations like conducting CCTV monitoring of our location and responding to court orders, subpoenas, or government requests.
• To Help Ensure Our and Your Safety and Security: We may use Personal Information to protect ourselves from fraud and abuse. For example, we may need to use collected information to verify an order or confirm your identity, and protect against malicious, deceptive, or illegal activity.
• To Verify Requests Made Pursuant to This Privacy Policy.

4. SOURCES OF PERSONAL INFORMATION

We collect Personal Information about you from various sources, directly and indirectly, including from the following:

• Directly From You: For example, we collect information you enter or provide us when visiting our Cookies-Bolingbrook location, registering for an account, contacting us, making a purchase, participating in a survey or social media post, or by any other means you may provide it to us.
• From Your Devices: For example, we and our vendors use tracking tools like browser cookies and web beacons to collect information about you and your device. This can occur when you interact with our website, connect to our network, engage with an advertisement or social media post, or communications we send you (email and text message). To learn about your choices for these tracking tools, see the “Your Choices” section below.
• From Vendors We Hire To Work On Our Behalf: For example, vendors that host or maintain any of our Sites and send promotional messaging for us may provide us information. We may also get information from vendors that process payment, marketing agencies, advertising technology vendors, and analytics or research providers.
• Purchases and Payment Processors
• If you make a purchase through our stores, you may be able to pay using a third-party payment service, such as TreezPay, Stripe, PayPal, Apple Pay, Amazon Pay or other third-party payment services. All information collected by these third-party payment services for purposes of processing your payments is not available to us, unless you have otherwise provided this information to us in connection with your use of the Services. Information collected from you by these third-party payment services is governed by the applicable third-party payment service's privacy policy. You should review the applicable privacy policy prior to submitting any information to the applicable third-party payment service. We may also use your information to process, fulfill, track, and keep you informed about your orders and returns and to set up and manage your account.
• From Other Sources: Other parties may give us Personal Information about you such as business and marketing partners, data brokers, companies that we acquire, and social media platforms.

We combine information. We may combine information that we have collected from all sources or aggregate it with other individuals’ information to understand preferences and trends over time.

5. HOW WE SHARE INFORMATION WITH OTHER PARTIES

We don’t sell your Personal Information for money. We do share your information with certain third parties as described below.

• Trusted Service Providers: We use trusted service providers to help us conduct our business with you. These trusted third parties are bound by agreements that require them to follow our data privacy and security requirements, and only use your Personal Information in the way we tell them to.
• Business Partners and Marketing Companies: With your consent, we may share information with third parties who co-sponsor a promotion or promote our services. Some of these partners may send you information about products or services by mail or email. They may share your information with other third parties. We may also share the above categories of Personal Information with companies that help us with our marketing efforts, including advertising networks, and ad tech companies. Personal Information received by our partners and other parties may also be subject to their privacy policies.
• Promotions, Sweepstakes, and Contests
• From time to time, we may host a promotion, sweepstakes, or content on the Services. You may be asked to provide personal information or permit the transfer of your personal information to a third party in connection with such promotion, sweepstakes or content. The parties who privacy policy applies will be disclosed at point of collection or transfer and you will have a choice of whether or not you wish to permit such transfer or collection of information to a third party. If you wish to unsubscribe from receiving marketing communications from us by email, please follow the instructions contained in each email you receive from us describing how you can unsubscribe from receiving further marketing communications from us. If you are a registered user you may also be able to adjust your email settings by logging in to your account and adjusting your account settings.
• An Acquirer of Cookies-Bolingbrook Business or Assets: In the event of a merger, acquisition, sale, or reorganization of all or part of our business, information covered by this policy may be transferred in connection with that deal or a prospective deal.
• Aggregated or De-Identified Data: We may create and analyze aggregated de-identified data and share those data and analyses at our discretion, including with marketing agencies, media agencies, and analytics providers. For example, we may share information that shows the top products for a particular age range or geographic area.
• For Safety and Security Purposes and to Protect Our Rights and the Rights of Others: We will share your Personal Information for safety and security purposes, if we think we have to in order to comply with the law, or to protect ourselves, our customers and others. We may share any or all Personal Information to respond to a court order or subpoena. We may also share any or all Personal Information if a government agency or investigatory body requests it. We might share your Personal Information in order to enforce our agreements and to protect our rights and/or the rights of others. We might share your Personal Information when we are investigating potential fraud. This might include fraud we think has happened during a promotion.
• For Other Reasons We Describe or in Accordance with Law: We may share Personal Information for other reasons we may describe to you from time to time or as permitted or required by law.
• With Your Consent: We may share your Personal Information for other purposes with your consent.

6. NOTICE OF FINANCIAL INCENTIVE

We may offer you financial incentives like discounts or other benefits for the collection, retention, and use of your Personal Information in connection with our Cookies-Bolingbrook Loyalty and Rewards programs or consumer surveys. Your participation in these is completely voluntary.

You may enroll in our Cookies-Bolingbrook Loyalty and Rewards programs by completing registration in our store or online, and you may sign up to participate in a survey by following the instructions in conjunction with any survey notice you may see from time to time on our Site. When you opt-in or choose to participate, we might ask you for Personal Information like your name and contact information, including email, phone number, or address. If you participate in a consumer survey, we will ask a range of questions about your product preferences and other consumer behaviors and attitudes.

We do not assign a specific monetary value to the Personal Information we collect in connection with the Cookies-Bolingbrook Loyalty and Rewards programs and our consumer surveys, but the value of the discounts and/or service level differences are generally equivalent to the value of the Personal Information you provide in connection with your loyalty program registration or consumer service responses. Click here for more details about our Cookies-Bolingbrook Loyalty and Rewards programs.

7. HOW WE PROTECT YOUR INFORMATION

We use a combination of technical, physical, and logical safeguards to help secure your Personal Information. These safeguards may include encryption, secure network configuration, data transfer restrictions, restricted employee access, and several other measures to help protect against unauthorized access, alteration, disclosure, or destruction of your Personal Information under our control. However, no system is 100% secure or error-free. We cannot guarantee that your use of our website will be completely safe, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintended disclosure. We encourage you to use caution when using the Internet.

By using our websites or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use. If we learn of a system breach, we may attempt to notify you electronically by posting a notice on this website or sending an email to you. You may have a legal right to receive this notice in writing. If you have any questions or concerns, please notify us at compliance@cookiesbbrook.com

8. HOW LONG WE RETAIN YOUR INFORMATION

We retain Personal Information for as long as necessary to sell our products to you, complete any transactions you have requested, or for other legitimate purposes such as to comply with our legal obligations, for Cookies-Bolingbrook's valid business purposes, defend our legal rights, enforce our agreements, or resolve disputes.

9. THIRD-PARTY WEBSITES

We may display or provide links to third-party websites at our physical location, or on our website. We do not control the content or links that appear on these sites and are not responsible for them. These sites may have their own privacy policies. Browsing and interacting on any other website, including websites which have a link to our Site, are subject to that website’s terms and policies.

10. COOKIES AND TRACKING TECHNOLOGIES

Cookies are small files that are stored on the device you use to access our website. Your web browsers place cookies on their device’s storage for record-keeping purposes and sometimes to track information about them.

You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you adjust your settings to refuse cookies, or if you delete cookies, you may not be able to access or use some portions of the Site and some features may not work as intended. Review your browser’s documentation to learn more about managing cookie settings.

Our website uses first-party cookies (set by Cookies-Bolingbrook) and third-party cookies (set by web analytics partners). The cookies used on our Site may be persistent or session-based. A session-based cookie is a piece of information that is enabled only during a particular Site session. Session-based cookie files are deleted after logging off the Internet browser or powering off your computer. In contrast, a persistent cookie is not deleted after logging off an Internet browser or powering off your computer, but “persists” between sessions. Both types of cookies provide statistical information as well as helping make improvements in Site navigation.

The Site may also use other technologies, including but not limited to JavaScript tags or tracking pixels, to collect, process, and store browsing information as described above. Tracking pixels and tags assists in delivering cookies and allow us to collect browsing information about you. Tracking pixels or tags may also be included in the emails we send you to determine whether the emails have been opened and if you have clicked on links with the email.

11. DO NOT TRACK

We do not currently recognize browser signals regarding tracking mechanisms, which include “Do Not Track” (DNT) signals sent by web browsers, mobile devices, or other mechanisms. Third parties may be able to collect information, including Personal Information, about your online activities over time and across different websites or online services when you use the Services. You may opt out of online behavioral ads at http://www.aboutads.info/choices/ and https://optout.privacyrights.info/. You also may limit certain tracking by disabling cookies in your web browser.

12. YOUR CHOICES

You have several ways to interact with the Personal Information we process, including requesting a record of your information, updating, or correcting it, and deleting it. These choices may be separate from the rights you may be granted by the State where you reside, and where we operate.

• Request a Personal Data Report: You can submit a request for your data by contacting compliance@cookiesbbrook.com.
• Correct or Update Your Data: If you are looking to update your name, email address, or contact information we have on file, you can do so via your account, contact compliance@cookiesbbrook.com.
• Stop Receiving Marketing Communications: You can ask us to stop using your Personal Information for marketing emails by clicking the “unsubscribe” button on the emails you receive. You can also send an email request to unsubscribe@cookiesbbrook.com. You will still receive transaction, security, privacy, and administrative notices via email. If you have consented to receive marketing text messages, you can stop those messages by following the included instructions.
• Delete Your Data: You can request the deletion of your Personal Information by contacting compliance@cookiesbbrook.com Some data may remain for the purpose of maintaining a record of any deletion request, or where permitted or required by law.

You can control certain cookies and tracking tools. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies, which can be done through the settings of the web browser(s) you use.

You can opt out of interest-based advertising. We and third-party advertising networks may collect information about your use of our website so that we or they may display interest-based advertising using information gathered about you over time across multiple websites or other platforms. To opt-out of certain uses of cookies or tracking for advertising purposes across the internet, you can visit http://www.aboutads.info/choices/ and https://optout.privacyrights.info/. Additionally, you will also want to review the settings on your mobile device, and all your social media accounts to opt-out of interest-based or targeted advertising.

You can opt-out of Google Analytics. We use Google Analytics to help us understand how you use and interact with our website. You can learn about Google Analytics available opt-out options at: https://tools.google.com/dlpage/gaoptout/.